Effective date: July 11, 2026
Last updated: July 11, 2026
PNW Critters respects your privacy. This Privacy Policy explains how PNW Critters collects, uses, stores, and shares information when you visit pnwcritters.com, contact us, use our live-chat service, inquire about dog boarding, purchase or inquire about farm animals or products, or otherwise interact with our services.
In this policy, “PNW Critters,” “we,” “us,” and “our” refer to PNW Critters, located in Brush Prairie, Washington.
We may collect information you voluntarily provide, including:
Your name
Email address
Telephone number
Information included in contact forms, emails, text messages, or live-chat conversations
Requested dog-boarding dates
Information about your dog, including breed, age, temperament, behavior, vaccination status, medications, feeding instructions, and care requirements
Emergency-contact information provided during the booking process
Information about animals or products you are interested in purchasing
Order, pickup, billing, and transaction information
Reviews, testimonials, photos, or other content you choose to provide
Please only provide information that is reasonably necessary for your inquiry or service. Do not send Social Security numbers, government identification numbers, financial account passwords, or human medical information through our contact forms or live chat.
When you visit the website, certain information may be collected automatically, including:
Internet Protocol address
Approximate geographic location
Browser and device type
Operating system
Referring website
Pages viewed
Dates and times of visits
Links or website features used
Cookie and similar technology identifiers
General website performance and usage information
This information helps us operate, secure, and improve the website.
We may use collected information to:
Respond to questions and inquiries
Determine whether a dog is a suitable fit for our boarding environment
Schedule meet-and-greets, boarding stays, pickups, and other appointments
Provide dog-boarding and animal-care services
Communicate care instructions and updates
Process animal or product inquiries and orders
Arrange local pickup
Maintain customer and transaction records
Provide customer support through live chat, email, telephone, or text message
Operate, analyze, secure, and improve the website
Prevent fraud, misuse, spam, or security incidents
Comply with tax, insurance, accounting, contractual, and legal obligations
Establish, exercise, or defend legal claims
We may also use information for another purpose disclosed to you when the information is collected.
When you submit a contact form, send an email, or text us, we may retain your contact information and the contents of your message so that we can respond and maintain an appropriate record of the communication.
Telephone numbers provided for an inquiry or booking will be used to communicate about that inquiry, appointment, order, or service. We do not sell telephone numbers or use them for unrelated third-party marketing.
Your mobile carrier’s standard messaging and data rates may apply to text communications.
When you inquire about or use our dog-boarding services, we may collect information necessary to evaluate and care for your dog. This may include veterinary information, vaccination records, medication instructions, behavioral history, feeding instructions, emergency contacts, and information about your dog’s routines or special needs.
We use this information to:
Evaluate whether our farm environment is appropriate for your dog
Protect the safety of your dog, other animals, visitors, and caregivers
Follow feeding, medication, and care instructions
Respond to emergencies
Maintain service, insurance, and incident records
Dog-care information may be shared with a veterinarian, emergency-care provider, caregiver, insurer, or other appropriate party when reasonably necessary to protect an animal or person, respond to an emergency, provide requested services, or comply with the law.
The website may use Tawk.to to provide live chat, offline messaging, and customer support.
When you open or use the chat widget, Tawk.to may process information such as:
Your chat messages and attachments
Your name, email address, or telephone number if you provide them
Your IP address
Approximate location
Browser and device information
The page from which you started the chat
Dates, times, and technical details associated with the conversation
Chat conversations may be stored so we can respond, provide customer service, maintain business records, and review previous communications.
Where enabled, the Tawk.to consent form will ask for permission before you begin a chat. Chat-related cookies and local-storage technologies may be used after you accept the consent form.
Tawk.to processes information on our behalf as a service provider. Its handling of information is also governed by Tawk.to’s privacy and data-protection terms.
Do not use live chat to send payment card numbers, financial account information, passwords, government identification numbers, or sensitive human medical information.
We may use Google Analytics to understand how visitors find and use the website.
Google Analytics may collect information such as:
Number of visitors and sessions
Pages viewed
Approximate location
Browser and device information
Referring websites
General interactions with the website
We use this information in aggregated or statistical form to evaluate website traffic, improve website content, identify technical issues, and understand which pages or services are most useful.
You can limit cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on.
The website and its service providers may use cookies, local storage, pixels, scripts, and similar technologies.
These technologies may be used to:
Keep the website and shopping cart functioning
Remember visitor preferences
Enable live chat
Protect the website from spam and misuse
Measure website traffic and performance
Understand how visitors use the website
Maintain security
Some cookies are necessary for the website to function. Other cookies, including analytics or live-chat cookies, may be controlled through a consent tool when required or made available.
You can block or delete cookies through your browser settings. Blocking certain cookies may prevent parts of the website, shopping cart, forms, or chat widget from working properly.
The website may use WooCommerce or similar technology to display animals or products, maintain a shopping cart, receive inquiries, and process orders.
Information associated with an order may include your name, contact information, items requested, billing information, pickup arrangements, and order history.
Some animals and products may be offered for local pickup and payment in person. When online payment processing is offered, payment information may be submitted directly to a third-party payment processor. PNW Critters does not intend to store complete payment-card numbers on its own website.
Payment processors and financial institutions handle information according to their own privacy policies and legal obligations.
The website may include links, feeds, images, videos, or other content from services such as Instagram, Facebook, YouTube, Rover, Google, or other third-party platforms.
These services may collect information about your device and interactions, particularly when you are logged into an account with that service. Your use of a third-party platform is governed by that platform’s privacy policy.
A link to another website does not mean that PNW Critters controls or is responsible for that website’s privacy practices.
We may share information with service providers that help us operate the website or provide our services, including:
Website hosting and maintenance providers
Contact-form and email providers
Live-chat providers
Analytics providers
E-commerce and payment-processing providers
Security, spam-prevention, and backup providers
Accountants, insurers, contractors, and professional advisers
Veterinarians or emergency-care providers when reasonably necessary
Government authorities or other parties when required by law
Service providers may access information only as reasonably necessary to perform services for us, subject to their agreements and legal obligations.
We may also disclose information when reasonably necessary to:
Comply with a subpoena, court order, legal process, or government request
Investigate fraud, abuse, safety concerns, or security incidents
Protect the rights, property, safety, or welfare of PNW Critters, our customers, animals, visitors, or others
Enforce agreements or defend legal claims
Complete a business sale, transfer, restructuring, or similar transaction
PNW Critters does not sell personal information for money.
At the time this policy was last updated, we do not knowingly share personal information for unrelated third-party direct marketing.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on:
Whether an inquiry, booking, customer, or business relationship remains active
The need to provide follow-up customer service
Animal-care and safety considerations
Tax, accounting, insurance, and recordkeeping obligations
Fraud prevention and website security
Potential disputes, incidents, or legal claims
Applicable legal requirements
Information that is no longer reasonably needed may be deleted, anonymized, or securely retained in a restricted backup until the backup is replaced or deleted.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, password protection, software updates, security monitoring, backups, encryption provided by the website host or service providers, and limiting access to people who reasonably need the information.
No website, email system, chat service, or internet transmission method is completely secure. Avoid sending highly sensitive information through the website, email, or live chat.
Depending on where you live and the law that applies, you may have the right to request that we:
Confirm whether we hold personal information about you
Provide access to certain personal information
Correct inaccurate personal information
Delete certain personal information
Provide a copy of certain information
Restrict or object to certain processing
Withdraw consent when processing is based on consent
You may also:
Decline the Tawk.to consent form
Close the chat widget without submitting information
Control or delete cookies through your browser
Use the Google Analytics opt-out browser add-on
Unsubscribe from promotional emails by using the unsubscribe instructions provided in the message
We may need to verify your identity before completing a privacy request. Some information may be retained when necessary to complete a transaction, provide requested services, comply with the law, prevent fraud, protect safety, or establish or defend legal claims.
To submit a privacy request, email Michael@PnwCritters.com with the subject line Privacy Request.
Where the European Union General Data Protection Regulation, United Kingdom GDPR, or a similar law applies, we may process personal information under one or more of the following legal grounds:
Your consent
Performance of a contract or steps requested before entering a contract
Our legitimate interests in responding to inquiries, providing services, operating the website, protecting safety, and preventing fraud
Compliance with a legal obligation
Protection of vital interests in an emergency
You may have rights to access, correct, erase, restrict, object to, or obtain a copy of your personal information. You may also withdraw consent and submit a complaint to the applicable data-protection authority.
Information may be processed in the United States or another country where our service providers operate. Where required, appropriate legal safeguards may be used for international transfers.
The website and PNW Critters’ services are not directed to children under 13.
We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal guardian involvement. If you believe a child under 13 has submitted personal information through the website, contact us so that we can review and, when appropriate, delete the information.
Parents and guardians should submit boarding, animal-sale, and other business inquiries on behalf of minors.
This policy applies to information controlled by PNW Critters. It does not control how independent third parties collect or process information.
Third parties may include Tawk.to, Google, social-media platforms, website hosts, payment processors, Rover, veterinary providers, and other services you choose to use.
Review the privacy policies of those services for additional information about their practices and available privacy controls.
We may update this Privacy Policy when our website, services, technology, or legal obligations change.
The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or another reasonable method.
Questions, concerns, or privacy requests may be directed to:
PNW Critters
Brush Prairie, Washington
Email: Michael@PnwCritters.com
Telephone: (360) 809-7426
Website: pnwcritters.com
